Page 17 - Success Plus English Language and Literature Class 10

Letter of Complaint

Sample: You recently had an unpleasant experience with a cab service. You had booked a ride and
wished to pay for it with your e-wallet account, but the driver refused to accept anything other than
cash and threatened you. Write a letter of complaint to the company expressing your disappointment.
In your letter you should:
• mention the details of the trip – date, destination, cab number and driver’s name

• express your shock at the rude behaviour of the cab driver
• advise the cab company to counsel their drivers on how to behave with passengers

In a letter of complaint the writer 36 Dover Road
usually expresses his/her dissatisfaction Kolkata 700019
about a product purchased, a service
received, an unfulfilled duty or an 2 April 2019
unmet expectation. Such a letter is
written to someone in a position Customer Relations Manager
of authority who has the power to GoFast Cabs
redress the complaint. 15 P.G. Road
Kolkata 700025
Although a letter of complaint is
written by an aggrieved party with Dear Madam/Sir
the purpose of expressing resentment
and also seeking corrective action or Subject: Unpleasant Experience with Your Cab Service
compensation, it should not turn into
an angry outburst or contain impolite My name is Sanjit Dasgupta and I am writing this letter to register
language. a complaint against the unprofessionalism displayed by one of your
cab drivers.
While the writer expresses his/her
displeasure objectively and forcefully, On 1 April 2019, I booked a ride from Dover Road to Esplanade
no rude or disrespectful words must be at 3 p.m. Your app assigned me cab no. WB-A-2029 with a driver
used. The letter must be truthful and named Pranoy. Upon reaching the destination, I told him that the
supported by data, documents or other amount would be credited to his account from my e-wallet.
evidence to prove the writer’s point.
He immediately started arguing using foul language. He said the
Similarly, a letter of complaint must cab company credited the money late and he was strapped for cash.
have a logical flow. First note down He threatened me with dire consequences if I did not pay him in
the points you wish to discuss. List the cash. I resolutely refused and got down from the cab. He continued
expectations or promises that have not to abuse me as he drove off. The unpleasant experience disturbed
been met. Give details and name the me so much that I could not focus on my work for the entire day.
officials or other personnel involved, I strongly suggest that GoFast counsel its drivers on how to behave
if you know their names. Then seek with passengers and educate them about digital transfer and
a fair compensation or action that e-money. Else, your reputation as one of the leading cab companies
would assuage the inconvenience will be at stake.
faced.
Yours faithfully
Remember to follow letter-writing
formats and conventions. Sanjit Dasgupta

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